Q: when are you (finally) shipping?
A: We have shipped! Note that international shipping will take longer as it has to go through several facilities on its way around the world. International customers will get tracking numbers once their shipments hit their home countries.
Q: will i get a tracking number?
A: Yes. For Domestic customers, look for an email from email@example.com. International customers will get tracking numbers once their shipments hit their home countries.
IMPORTANT: Your account status on Squarespace will lag the actual delivery. Trust the email and tracking number.
Q: Do i need to sign for delivery? <- Really important!
A: Yes. You must sign or have a trusted minion sign for you. This is a big, expensive box and we don’t want anything to happen to it.
HOWEVER: Note that once you have a tracking number, you can change your preferences with FedEx and simply leave a form on your door that counts as a signature if you’re very sure that your front door is secure.
From the FedEx Site:
FedEx obtains a signature from someone at the delivery address; from a neighbor, building manager or someone at a neighboring address; or the recipient can also leave a FedEx Door Tag authorizing release of the package without anyone present.
Q: Can i change my delivery address?
A: Yes, but not through us. Once you have a tracking number you can go through FedEx to change your delivery address. Customers have reported mixed success here. If this does not work contact the support goblin.
Q: Why are there two sets of bonus art?
A: Long story, but the short of it is don’t trust Engineering Goblins.
OK. The longer story is that we didn’t specify the paper quality until too late, and rather than remove the already packaged art, we had it reprinted on proper art stock and added to the box. So you end up with two copies.
Q: what about international addresses?
A: We will update you when these are out in the country of destination and closer to delivery. International customers will get tracking numbers once their shipments hit their home countries.
Q: what about the jewelry I bought separately?
A: Jewelry is shipping generally within a few days of your order going forward. All orders send before this week are either delivered or in transit.
Q: who are you?
A: The short answer is that we are a new company, licensed with Wizards of the Coast, that was founded with the goal of making your games great.
Q: what's in the box?
Q: how do I order?
A: You can’t. We’re out!
Q: When are you shipping?
A: Right now (see above).
Q: Where Do You Ship To?
A: US, Canada, UK, most of Europe, Australia and Singapore. Check the order page and see if your country is on the list. If it’s not, complain to the Support Goblin.
Q: you're sold out? what's next?
A: Once the Platinum Edition is gone, it's gone. That's what Limited Edition means.
HOWEVER! We have great things planned for 2019!