Q: What about international shipments? I haven’t gotten a tracking number yet!
A: We have shipped! Note that international shipping will take longer as it has to go through several facilities on its way around the world. International customers will get tracking numbers once their shipments hit their home countries. The delivery schedule for international customers is as follows:
February 8th: European Shipments arrive in UK postal System
February 8th-15th European Shipments delivered
February 15th Australia /New Zealand/Singapore Shipments arrive in country.
February 20th Australian/ New Zealand/ Singapore boxes delivered.
More information is in the email you should have gotten. If you didn’t Bother a Support Goblin!
Q: Why are there two sets of bonus art?
A: Long story, but the short of it is don’t trust Engineering Goblins.
OK. The longer story is that we didn’t specify the paper quality until too late, and rather than remove the already packaged art, we had it reprinted on proper art stock and added to the box. So you end up with two copies.
Q: what about the jewelry I bought separately?
A: Jewelry is shipping generally within a few days of your order going forward. All orders send before this week are either delivered or in transit.
Q: who are you?
A: The short answer is that we are a new company, licensed with Wizards of the Coast, that was founded with the goal of making your games great.
Q: what's in the box?
Q: how do I order?
A: You can’t. We’re out!
Q: When are you shipping?
A: Right now (see above).
Q: Where Do You Ship To?
A: US, Canada, UK, most of Europe, Australia and Singapore. Check the order page and see if your country is on the list. If it’s not, complain to the Support Goblin.
Q: you're sold out? what's next?
A: Once the Platinum Edition is gone, it's gone. That's what Limited Edition means.
HOWEVER! We have great things planned for 2019!